Legal

Privacy policy

Last updated: September 2026

Citero Media Ltd (“Citero”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect through our website, how we use it, and the rights you have in relation to your personal data.

Information we collect

When you contact us through our website, by email or through another business enquiry, we may collect information including:

  • your name;
  • company or organisation;
  • email address;
  • telephone number;
  • the contents of your message or enquiry; and
  • any other information you choose to provide to us.

We may also collect limited technical information relating to your use of our website, such as browser, device and website usage information, where this is provided through our website hosting or analytics services.

How we use your information

We use personal information where necessary to:

  • respond to enquiries;
  • discuss potential projects or business opportunities;
  • communicate with existing and prospective clients, partners and suppliers;
  • provide and manage our services;
  • maintain appropriate business records;
  • administer and improve our website; and
  • comply with our legal, regulatory and financial obligations.

We do not sell your personal information.

Our lawful basis for using your information

Depending on the circumstances, we process personal information because:

  • it is necessary to respond to your request or take steps towards entering into a contract with you;
  • it is necessary to perform a contract with you;
  • we have a legitimate business interest in communicating with clients, prospective clients and professional contacts; or
  • we are required to do so by law.

Where we rely on consent, you can withdraw that consent at any time.

Sharing your information

We do not sell or trade your personal information.

We may share limited personal information with trusted service providers that help us operate our business, such as website hosting, email, cloud storage, accounting and other professional service providers.

These organisations may only use the information as necessary to provide their services to us and are expected to handle personal information appropriately and securely.

We may also disclose information where required by law, regulation or a competent authority.

International data transfers

Some of the technology and service providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that it is protected in accordance with applicable UK data protection law.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting or regulatory requirements.

General enquiries that do not lead to an ongoing business relationship will normally be deleted when they are no longer reasonably required.

Cookies and analytics

Our website may use cookies and similar technologies to operate correctly and understand how visitors use the site.

Cookies that are strictly necessary may be used without consent. Where we use non-essential cookies, including certain analytics or marketing technologies, we will seek consent where required.

You can control cookies through your browser settings and, where available, through our website cookie controls.

Your rights

Depending on the circumstances, UK data protection law may give you the right to:

  • request access to the personal information we hold about you;
  • ask us to correct inaccurate or incomplete information;
  • ask us to delete your information;
  • ask us to restrict how we use your information;
  • object to certain uses of your information;
  • request the transfer of certain information; and
  • withdraw consent where we rely on consent to process your information.

If you would like to exercise any of these rights, please contact us using the details on our Contact page.

Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss, disclosure or alteration.

However, no internet-based system can be guaranteed to be completely secure.

Third-party websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices or content of external websites, and you should review their privacy policies separately.

Complaints

If you have concerns about how we use your personal information, please contact us first and we will try to resolve the issue.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

Contact us

Citero Media Ltd

For privacy enquiries, data requests or questions about this policy, please contact us using the details provided on our Contact page.

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal obligations.